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Use social listening with help of LiveAgent.
- ✓ No setup fee
- ✓ Customer service 24/7
Used by
Looking for social listening tools?
If you’re still not using a social listening tool as a part of your marketing and customer support strategy, it’s time to obtain one.
Social listening is all about monitoring what’s being said about your business online. See what your customers think, put your competition in check if they’re bashing you, or answer questions that potential customers might have.
Social listening is a must!
What is social listening?
Social listening, also known as social monitoring, is the process of monitoring digital conversations or online mentions of your brand.
It’s an effective strategy for gathering feedback and monitoring what your customers think of your brand, business, products, or services.
LiveAgent as a social listening tool
LiveAgent connects with all your social media channels and fetches all comments, messages, and mentions of your brand directly into LiveAgent.
Why are social listening tools important to have?
Resolve problems proactively
Social listening tools are great for proactive problem resolution. Acknowledge your frustrated customers before their bad experience goes viral and hurts your business.
Use positive mentions as testimonials
Social listening isn’t just about bad experiences. Showcase the positive things that your customers have to say about your business. There’s nothing like a genuine testimonial!
Gain insight into customer satisfaction
Social listening is a great tool that can give you a general overview of what’s being said about your business online. Monitor what your customers have to say, as well as your competitors.
Easily interact with customers
Answer customer Tweets, Facebook messages, or Instagram comments right from your social listening tool. Don’t waste time logging in and out of different social accounts.
Social listening on Facebook
LiveAgent’s social listening tool streamlines all Facebook messages and comments on your posts and pushes them directly into your LiveAgent dashboard. From there, you can easily respond, like, and even create new posts on your Facebook page.
Social listening on Twitter
Monitor keywords and respond to Tweets mentioning your account. With LiveAgent’s Twitter social listening tool, you’ll never miss a Tweet about your company again.
Simply set up keywords that you want to monitor, and all Tweets containing that keyword will be automatically pushed into your LiveAgent account in the form of a ticket.
Social listening on Instagram
All comments made on your posts or posts that mention your account will be automatically pushed into LiveAgent. Respond directly from LiveAgent without having to look through thousands of notifications on your phone.
LiveAgent organizes all queries according to the importance and time received.
More than just a social listening tool
Live Chat
Chat with customers and website visitors in real-time. Make use of proactive chat invitations and more.
Support portal
Create stunning customer portals and knowledge bases as self-service solutions for your customers.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Reasons why companies switch to LiveAgent
Why is LiveAgent the right social listening tool for you?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2022.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Transparent and affordable pricing
Get our professional social listening solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features.
What are you waiting for? Start social listening today!
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
Need to improve your marketing reputation?
Improve marketing with LiveAgent by tracking communication channels, managing tickets, and improving productivity with automation features. Get notified of new interactions and streamline customer support for better customer satisfaction. CEO Peter Komornik recommends LiveAgent for exceptional support.
Need to improve your customer service?
Customer service is crucial for businesses. It involves providing support before, during, and after a purchase. To improve service, measure customer satisfaction and consider using tools like LiveAgent for efficient and effective support. With its advanced automation and integrations, LiveAgent is the top-rated help desk software for small businesses.
Keep it clear with customer interaction software
LiveAgent is a highly recommended customer support platform that provides quick solutions and improves communication with customers. It helps categorize tickets, tracks client needs, empowers agents, and increases customer satisfaction and sales. Many businesses have had positive experiences with LiveAgent, reporting faster response times and improved support experiences. It is also reasonably priced and easy to use, with great functionality and reporting features.
Leverage FAQ software to optimize your customer self-service experience
Create differentiated content for customers and agents by using LiveAgent's knowledge base tools. Set up multiple knowledge bases and FAQs, enable a search widget with smart suggestions, and enhance agent productivity. FAQs are a powerful tool for customer support strategy, reducing repetitive questions, increasing customer satisfaction, and improving agent efficiency. LiveAgent offers various pricing plans to suit different business needs.
Switching from Help Scout to LiveAgent?
LiveAgent offers significant savings and ROI with multiple language support and adaptable widgets. The software provides a forever free plan as well as three other bargain price plans for small, medium, and large businesses. Additionally, LiveAgent is the most reviewed and top-rated help desk software for SMBs in 2020 with no credit card required for a 14-day trial. Join companies like Huawei, BMW, Yamaha, and Oxford University in providing world-class support to your customers. Migrate from Help Scout today and create a customizable plan to fit your needs.
Moving from LiveHelpNow to LiveAgent?
LiveAgent offers customer service software, VoIP phone systems, and various integrations to improve marketing reputation and productivity. It also provides features like multi-channel communication, ticket management, and automation to support sustainable business growth. Try it for free to see how it can benefit your business.
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