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Português Discover how easy it can be to provide professional call support.
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Need a reliable telephony software?
Tired of dropping calls, long hold queues, and frustrated customers? Improve your service quality today by implementing telephony software!
Best telephony software ensures all inbound and outbound calls are logged, recorded, and routed to appropriate agents on your customer support team.
Intrigued? You should be! Forget call centers, telephony software is the future.
What is telephony software?
Telephony software, also know as Voice over Internet Protocol (VoIP), uses internet-enabled devices to make and receive phone calls.
The term telephony software is often used interchangeably with call center software, as both solutions work using the same VoIP technology that facilitates calls by converting voices into digital signals that get compressed and sent over the internet.
Generally, businesses use telephony platforms and software because it allows them to make regional and international calls without paying a fortune to corporate telco companies. Intrigued? Check out our VoIP partners.
Why do businesses use telephony software?
Less expensive
Make and receive both international and regional phone calls without breaking the bank. All you have to do is pay a locally priced monthly subscription fee. No extra per-minute charges, no hidden fees.
Ideal for remote work
Because agents can use the phone software on virtually any device with an internet connection, the software is perfect for remote teams, or agents that work from home.
More reliable
Telephony software can help you provide a better service experience for your customers thanks to advanced features like call recording, call back options, call logging, and more.
LiveAgent's telephony software features
LiveAgent's advanced features, and efficient call management make LiveAgent many useful features make it one of the best telephony solutions available today.
Smart call routing
LiveAgent routes incoming calls to appropriate departments and agents by random or priority assignment.
Calls are only routed to agents that are currently online, and available to pick up calls.
IVR & call back options
LiveAgent gives you the option to build a custom IVR menu that includes a call back option.
You can either record your own IVR messages directly inside of LiveAgent, or upload generic pre-made IVR greetings and menu messages.
Internal calls amongst colleagues
LiveAgent supports free internal calls (and chats!) between all your agents. All calls are browser based and happen in app. There’s no need to download any external software or third-party applications.
Personalized service with video calls
Need to talk to a customer one on one but they’re too far away? Start a video call! LiveAgent gives you the option to transfer all browser initiated calls into video calls.
Unlimited call recordings
LiveAgent telephony software can store an unlimited number of call recordings. Every inbound and outbound call you make will be recorded and stored inside of LiveAgent.
If you ever need to access the recording for quality assurance, agent training, ticket hand offs or legal purposes, you can do so with a single click.
Supports multiple call devices
LiveAgent telephony app supports multiple call devices including:
- Head sets
- Browsers
- Mobile apps
- Hardware phones
- Softphones
LiveAgent mobile app
We’ve created a native app for both Android and iOS that integrates seamlessly with your web client.
Start providing customer service on the go with your portable phone software.
Why is LiveAgent's telephony software the right choice for you?
Easy to use cloud-based technology
LiveAgent is cloud-based and easy to set up and use. Start using our robust call center software within minutes, without involving your IT staff.
All-in-one multichannel platform
The telephony software is just a part of a more complex solution that enables you to easily manage tickets, emails, chats, calls, and social media messages.
Trusted by over 21,000 businesses
LiveAgent has been helping businesses provide the best customer service possible since 2004. Join the LiveAgent family, and find out why we’re the #1 rated help desk software for small and medium-sized businesses.
Fully multilingual software
Our customer success software is used worldwide and comes with full to partial multilingual support. It offers 40+ app languages and allows you to fully customize every special letter or letter accent in the application.
Tired of switching between phones, chats, emails, and other communication tools?
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
3,000+ Trustpilot | GetApp | G2 crowd reviews
Migrate to LiveAgent telephony software today
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What do our clients have to say about us?
20 Best VoIP phone systems and integrations
Spend less on your calling plan with VoIP phone systems and integrations and choose the best one for you from our list.
Professional call recording software
LiveAgent is highly recommended by multiple users for its efficient support, quick response time, and improved customer service. It empowers agents to provide better, faster, and more accurate support, categorizes the nature of tickets, and statistically tracks client needs. Additionally, it has improved response times and customer conversion rates for various businesses.
20 Best VoIP phone systems and integrations
VoIP phone systems offer advanced telephony features, cost savings, and flexibility. Factors to consider when choosing a system include pricing, support, scalability, collaborative options, and software limitations. VoIP systems benefit businesses of all sizes and industries, providing mobility and additional features compared to traditional phone services. However, potential disadvantages include latency, initial setup costs, and sound quality issues. It is important to assess the requirements for setting up a VoIP system and the associated costs. When choosing a VoIP system, it is essential to select the one that best fits your business operations and needs.
Leading softphone software for B2B & B2C businesses
LiveAgent's call center software can improve customer relations and generate sales opportunities through easy and efficient outbound customer communications. A study shows that most consumers are receptive to proactive contact from companies if it leads to a positive experience. The software offers a free trial with no setup fee, 24/7 customer service, and the ability to cancel at any time. LiveAgent also provides various features and integrations for customer service, email management, and more.
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