Ticketing software

Unify your communication and solve inquiries from all channels with effective ticketing.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

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Help desk ticketing software by LiveAgent

Are you fed up with unsatisfactory customer communication solutions? LiveAgent ticketing software is here to save the day. Get started with our multi-channel ticketing and organize your communication from any channel in one place. Sign up for our free trial today and experience the benefits!

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14 or 30 days free trial No Credit Card required

Ticketing software demo

00:00/03:20

LiveAgent: Ticketing Software Demo | Live Agent03:21

Youtube video: LiveAgent: Ticketing Software Demo

Live AgentMay 12, 2020

Why should you choose LiveAgent ticketing?

LiveAgent’s state-of-the-art ticketing system converts all communication from every channel into tickets which can be easily organized and solved in your universal inbox. It’s also supported by a variety of productivity features and integrations that make your workflow a lot easier.

LiveAgent product tour

00:00/02:24

LiveAgent Product Tour | Live Agent02:25

Live AgentMarch 10, 2021

Intuitive ticketing for any use case scenario

Our ticketing system can integrate and unify your communication from email, live chat, call center, social media, messaging apps, and knowledge base in one place. You can also choose from over 200 software integrations to maximize your efficiency and spend less time with app switching.

Empower your customer service with LiveAgent

Unified communication with LiveAgent ticketing is the solution for removing inefficient communication. Get the feel of our interface and see how it can help your business provide the best customer service.

Here’s what your support team gets:

Multi-channel ticketing & universal inbox
Efficient hybrid communication
A wide variety of productivity features
Over 200 integrations with other software
24/7 customer support for your convenience

Start trial for FREE

Support team view

Customer view

LiveAgent is so much more than just a ticketing system

It’s a comprehensive and extensive solution for business communication of any type. Our features allow you to neatly organize every piece of information and communication thanks to our incredible feature set. Take a look at some of our key features and see how they can help you out.

Tickets

Departments

Responsibility

Automation

Tickets

Departments

Responsibility

Automation

All-in-one solution

Universal inbox

Are you tired of switching between communication solutions to keep up? Our universal inbox can help you keep up and save your time. Integrate all communication channels you need, and keep track of conversations from each customer in a hybrid ticket stream. Reply faster and easier thanks to our other advanced features.

Hybrid communication in one universal inbox
Wide range of productivity ticketing features

Hybrid ticketing

Hybrid ticket stream

Do you find it hard to track all communication channels just to keep up conversations with the same customer? Hybrid ticket stream can become one of the best tools at your disposal. It can unify communication from the same customer regardless of which channel they decide to use.

Communication from any channel in the same ticket
Better organizing and simpler workflow

Team communication

Internal tickets and notes

Stay in touch with your teams easily without leaving your dashboard. LiveAgent’s feature set includes internal tickets that are visible only to agents, as well as notes where you can share vital information with entire departments within the application. Use everything we have to improve communication within the company.

Internal tickets only visible to you and your teams
Notes in customer tickets for easy sharing of knowledge

Efficient workflow

Canned messages

Would you like to save some time on answering common questions? Canned messages are the right feature for the job. Prepare your answers in advance, and the simply send them with a couple of clicks in the ticket. Save yourself some time and focus on more pressing issues.

Prepare ticket answers for various scenarios
Efficient replies to common questions

Knowledge management

Knowledge base

Decrease your ticket load with a comprehensive and extensive knowledge base as an essential part of your customer support. Write informational articles, how-tos, guides, and tutorials directly from the LiveAgent dashboard. You can also use it to engage with customers on forums, or gather feedback.

Provide effective support with knowledge base
A fully-featured customer portal solution

More information about knowledge base in ticketing software

Learn how you can benefit from LiveAgent ticketing

Ease of communication is just the tip of the iceberg, there are many more benefits related to help desk ticketing.

Satisfy customers

Improve customer satisfaction

Customer satisfaction can be as good as the speed and quality of your replies of your help desk. Make sure you remove the customer frustration with effective and efficient communication with the LiveAgent ticketing system.

Improve customer satisfaction with efficient ticketing
Increase customer retention and improve response times
Multi-channel support with no extra effort

Find more statistics

80 %

of consumers expect speed and convenience

A majority of customers consider speed, knowledgeable help, convenience, and friendliness as important elements of customer service.

Increase ROI

Increase your earnings

Better support equals better earnings. Customers are much more likely to return when they get awesome customer support from their favorite business. Ticketing can help you take care of more issues faster than ever before.

Unified and cheaper customer communication
Increase earnings with reliable support for customers

Find more statistics

86 %

are willing to pay for good service

Cut your costs while earning more. Customers are always willing to pay more for a great customer service experience.

Gain loyalty

Build customer loyalty

Thankful customers always appreciate good service and knowledgeable help from customer support agents. Improve your customer service during high ticket volume times and build strong customer loyalty with great interactions.

Ticketing can help your brand and your business gain customer loyalty. Thankful and appreciative customers are much more likely to return, especially if you can handle larger volumes of requests at much faster times.

Build customer loyalty across any preferred channel
Gain loyal customers who will return to buy again

Find more statistics

73%

Higher satisfaction rates

Provide personalized conversations and make your customers happy. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.

Save more with LiveAgent

You don’t have to go bankrupt to provide the best customer service. Take a look at how much you can save with LiveAgent’s ticketing system.

Testimonials

Get LiveAgent
ticketing software and join 7000 happy clients

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

Schedule a demo

What you will learn during the demo

How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
Answers to any questions you may have about pricing, service, integrations, and features.

“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy

Andrej Saxon
Sales manager