Looking for a Smartsupp alternative?

Discover why LiveAgent is the best Smartsupp alternative on the market.

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Help desk software comparison
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Fed up with your help desk software?

Do you need more than just a chat tool for your customer support? Try LiveAgent!

LiveAgent is the ultimate omni-channel solution for your help desk. With more than 180 advanced features and over 40 third party integrations, LiveAgent is the ideal support tool for customer service teams of all sizes. Switch today and find out about benefits of using LiveAgent.

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3 reasons why companies switch to LiveAgent

Tons of useful features

Over 180 features to make your workflow easier and more enjoyable.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one of our three paid plans or pick out separate features to customize your help desk.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

SmartsUpp vs LiveAgent at a glance

FeatureLiveAgentSmartsupp
Ticketing✅Yes✅Yes
Live Chat✅Yes✅Yes
Call Center✅Yes❌No
Self-Service✅Yes❌No
Facebook✅Yes❌No
Twitter✅Yes❌No
Instagram✅Yes❌No
Viber✅Yes❌No
WhatsApp✅Yes❌No
Knowledge Base✅Yes❌No
Customer Forum✅Yes❌No
Automation and Rules✅Yes❌No
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes❌No
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes✅Yes
Unlimited Tickets/Mails✅Yes✅Yes
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes✅Yes
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Powerful Smartsupp alternative

If you’re looking for an Android help app packed with tools and features, you’re in the right place. LiveAgent connects you with your customers through multiple communication channels. We’re talking email, live chat, social media, call center, and knowledge base all within one powerful solution for your business. If you want to always be part of your customers’ conversations, the best social customer service software you can choose is LiveAgent.

All queries are managed by a ticket system to keep you organized and efficient.

Fastest live chat

For most businesses, live chat is the main tool for connecting with customers. Live chat needs to be fast, reliable, and always available on your website so you can effectively convert website visitors into paying customers.

LiveAgent boasts the fastest live chat widget on the market. It displays in just 2.5 seconds.

LiveAgent - live chat agent feedback - gif
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We're multilingual

Our software is multilingual. LiveAgent is available in 43 different language translations (some partial) and supports language adaptable widgets. Don’t let foreign languages create a barrier between you and your customers. We’ve got you covered.

LiveAgent vs Smartsupp comparison

Check out how we compare to Smartsupp based on customer reviews on Capterra

Smartsupp vs LiveAgent Capterra comparison
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Get more for a great price

Getting more customer support tools for your business doesn’t have to be that expensive. In fact it can be a great deal. 

LiveAgent won’t suck your budget dry. We have three great paid plans that are packed with tons of advanced tools, features, and integrations to help you provide the best support you possibly can. Check out our pricing plans to find out more!

See why companies switch to LiveAgent

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Looking for a different help desk software?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay close to your customers and help them faster with LiveAgent.

Related Articles to Smartsupp alternative
LiveAgent now supports integration with popular website builder uKit. uKit allows nearly anyone to create beautiful and professional-looking website.

New integration: uKit

The given text discusses various telecommunications and technology service providers, including options for email servers. These providers offer a range of services such as virtual PBXs, live video calls, CRM software, cloud services, call center solutions, and time tracking apps. They also pride themselves on having user-friendly interfaces and excellent customer support. The text promotes LiveAgent, a customer service software, and encourages readers to sign up for a free trial.

Provide support, keep up to date on tickets and do more with LiveAgent app for iOS. You can do it, even when you're away from your help desk.

iOS

LiveAgent is a versatile helpdesk software that offers integrated customer support through various channels including ticketing, live chat, social media, and voice helpdesk. They also provide tutorials and technical support, SSL security, and awards and certificates for their services. The software is easily accessible and they offer fail-proof tips to improve customer satisfaction to maintain a human connection. Additionally, LiveAgent offers pricing features, integrations, alternatives, and support portals to assist businesses with their customer service needs.

Multibrand add-on enables you to manage more than one brand at the same time. Each brand is characterized by multiple factors, which define it’s identity.

Multibrand

A multibrand strategy is used by established brands to introduce another brand into a specific category, increasing market share and appeal. Multibrand customer service software enables efficient management of customer interactions across multiple brands, providing a seamless and personalized experience. LiveAgent offers a multibrand feature for multi-channel service and management of various brands in one place.

Choose calling devices you and your agents prefer. LiveAgent supports headsets and mobile phones, and even browsers or phone apps for calling.

Supported call devices

LiveAgent offers a variety of communication channels, including chat, calls, and video calls. Their call center software supports multiple call devices, such as headsets, browsers, mobile apps, and hardware phones. They also provide customer service software and self-service options, with AI-powered analysis for an enhanced experience. LiveAgent is recommended by companies like Huawei and BMW and offers a free trial.

Switching to LiveAgent is easy with migration plugins. Migration plugins transfer your data from your previous solution to LiveAgent without hassle.

Migration plugins

LiveAgent is a customer service software with features like VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. The website offers a free trial and support portal with data migration and system status. Sales contacts can be reached by phone or through socials. The company provides templates, webinars, and a glossary in their academy, and promotes their affiliate program and partnerships. Customers can subscribe to their newsletter for updates and discounts. The website uses cookies and offers a one-on-one call to learn how LiveAgent can benefit a business. Contact can be made through a contact form, messenger, or live chat.

Content management system is one of the features of LiveAgent. It's composed of various tools, such as the WYSIWYG editor and live chat buttons.

CMS

LiveAgent is a customer service software that offers chat buttons for real-time communication between businesses and customers. They customize chat buttons to match website branding. They offer integrations, 24/7 customer service, a free trial, and have won awards for their service. They also offer resources through their Academy and sales contacts and social media subscriptions for updates and discounts. The company uses cookies as part of their privacy and cookies policy. LiveAgent can be accessed through a dashboard after installation. They are available for one-on-one calls to discuss how they can benefit a business.

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