Meet our customer success Avengers

Customer service theory

The key principles of good customer service are speed, honesty, and accessibility. These principles lead to customer loyalty, satisfaction, increased revenue, and improved brand image. Measuring customer satisfaction through KPIs is crucial. LiveAgent offers a comprehensive help desk solution to put these principles into practice.

Customer service soft skills

Customer service soft skills are essential for a great experience. Proactive listening, empathy, and communication skills are crucial for effective customer service. LiveAgent provides efficient support with features like video calls and canned responses. Empathy is key to understanding and resolving customer issues. Proper tools and employee motivation are important for success in customer service. LiveAgent is a helpful tool for improving customer service.

Leaving Intercom?

LiveAgent offers 179 help desk features, 40 integrations, and significant savings. It provides plans for small, medium, and large businesses, supports multiple languages, and offers a 30-day trial. It is trusted by companies like Huawei, BMW, and Yamaha for world-class customer support. LiveAgent also offers various integrations and features, including API functions, IVR, video calls, unlimited history, websites, chat buttons, tickets/mails, call recording, and 24/7 support.

Take a tour of LiveAgent

LiveAgent offers versatile tools suitable for any type of business, providing solutions for customer support teams and offering transparent and fair pricing. Trusted by companies like Huawei and BMW, it is a cost-effective alternative to other help desk software.

Our team

Meet the LiveAgent team, including founders, developers, customer success, marketing, design & UX, and sales. They are the brains, magicians, and everyday support heroes behind the company's success. With a focus on bending the laws of gravity in marketing and bringing LiveAgent into the 21st century in design & UX, the team is dedicated to making sales with charisma and great smiles. Subscribe to their newsletter for the latest updates and discounts.

How to provide a flawless customer experience?

Create a competitive customer experience by understanding the holistic perception of your brand. Take a customer-centric approach, improve products, and show empathy to delight your customers. Use customer success solutions to ensure a seamless and positive experience.