Product
Resources
Features
Pricing

Free Trial Login Login

Demo Free Trial Login Login

Change language

Europe Asia Middle East America
Europe
Asia
Middle East
- العربية
America
- English
- Português

Home
Academy

LiveAgent Academy

The only resource about customer service you will ever need.

LiveAgent Academy

Category

Any

Any

Introduction

Theory

Soft Skills

Customer Appreciation

Customer Communication

Customer Feedback

Customer Service Department

Help Desk Software

Customer Service

Ticketing

Live Chat

Customer Portal

Call Center Software

Automated Customer Service

Customer Service Reporting

Introduction to a customer service academy

Having happy customers starts with having high quality customer service,…
Learn more
Introduction

Bad customer service and how to avoid it

With the abundance and availability of similar products in the…
Introduction

Customer service quotes, sayings, and slogans

What is customer service in today’s realm? Business leaders believe…
Introduction

The role of customer service in customer experience

As today's consumers increasingly demand more from the brands they…
Introduction

Good customer service definition, best practices, and examples

As consumers are more knowledgeable, tech-savvy and demanding than ever,…
Customer service theory

Customer service has evolved a lot since using only emails to…
Learn more
Theory

Customer centric culture

In the competitive world of business, creating a business that…
Theory

Customer psychology

Consumer behavior is the study of individuals and businesses and…
Theory

Customer segmentation

Customer segmentation - grouping customers together according to certain identifiable…
Theory

Customer service vs. customer support: Differences and tips

While at first glance customer service and customer support seem…
Theory

How to build a steady and loyal customer base

Every business has to focus on growing their customer base,…
Theory

The goal of customer satisfaction with best practices

In this article, I want to dive deep into the…
Customer service soft skills

Before we dive deep into the definition, we need to…
Learn more
Soft Skills

Customer service skills

Today’s customer service involves much more than face-to-face conversations or…
Soft Skills

Empathy in customer service

Learn about ways to improve your customer service empathy.
Soft Skills

How to turn unhappy customers into brand advocates

In today’s digital, hyper-connected world, advocacy represents a huge opportunity…
Soft Skills

How to use customer incentives

When it comes to business, one can say that any…
Soft Skills

What is Customer Interaction?

The matter of every business lies in the hands of…
Introduction to customer appreciation

In a world of fierce competition in the marketplace, it…
Learn more
Customer Appreciation

Customer appreciation gifts

In today’s increasingly competitive global economy business gift giving has…
Customer Appreciation

Customer thank you cards and notes

Though sending thank you cards and handwritten thank you notes…
Customer Appreciation

How to create a customer loyalty program

Customer loyalty programs have become an integral part of almost…
Customer Appreciation

Thank you emails

While it has been reported that up to 60% of…
Customer Appreciation

Thank you letters

Today’s consumers routinely receive dozens of automated thank you emails…
What is Customer Communication?

Your chat lines are open, and notifications are flooding it.…
Learn more
Customer Communication

How to apologize to a customer

To apologize or not to apologize? It shouldn’t really be…
Customer Communication

How to handle customer complaints

Dealing with an angry customer is no fun. They sit…
Customer Communication

How to politely decline

Deep down, it’s in human nature to be liked and…
Customer Communication

How to respond to a customer request

Communication with customers can make or break a business. On…
Customer feedback

What is customer feedback? Customer feedback is the customer’s input,…
Learn more
Customer Feedback

How to collect reviews

For any and every business out there, collecting feedback from…
Customer Feedback

How to collect testimonials

Are you collecting customer feedback in your LiveAgent help desk?…
Customer Feedback

How to conduct a customer survey

We all know that customer satisfaction is essential to the…
Customer Feedback

How to conduct customer interview

Before you can head into the interview stage, you must…
Set your customer service department up for success

The holiday season can be one of the best and…
Learn more
Customer Service Department

Computer vs. phone customer service

Many managers think that if a person is on their…
Customer Service Department

Customer service conferences and their impact on education

Customer service and CX conferences are perfect for all customer…
Customer Service Department

Customer service duties

In a broad sense, customer service employees are supposed to…
Customer Service Department

Customer service education

Customer service education is a set of activities and procedures…
Customer Service Department

Customer service interview

Outstanding customer service naturally starts with exceptional customer service employees.…
Customer Service Department

Customer service resume

With the rise of the digital age, more and more…
Customer Service Department

Customer Service Roles

Customer service representatives can be found in just about any…
Customer Service Department

On-site vs Remote customer service

The Internet made working remotely really easy. 70% of the…
Customer Service Department

In-house vs outsourced customer service

Every business needs a proper customer support team. It is…
Help Desk Software

Help desk best practices

Every day a huge number of businesses, both large and…
Help Desk Software

Help desk vs service desk: Understanding key difference

Is there a clear distinction between help desks and service…
What is customer service?

Gone are the days when customer service was just about…
Learn more
Customer Service

Customer service – User onboarding

The success of customer activation and retention depends on how…
Customer Service

Customer service queue

Most of customer support teams will eventually come to a…
Customer Service

Customer service templates

High-quality customer service is an essential component of a successful…
Customer Service

Customer service processes

If you work with customers at any point during the…
Customer Service

Free customer management software

Strong customer management and support software are essential to the…
Customer Service

Social media customer service

In this day and age, consumers seem to be on…
Ticketing

12 Ticketing system best practices + examples and tips

Here are 12 ticket management tips and best practices you…
Ticketing

Why do you need a ticketing system?

A huge number of organizations are still ignoring a ticketing…
What is live chat software?

Live chat software is a service that enables immediate customer…
Learn more
Live Chat

Free live chat software for your website

Choosing a live chat tool is necessary for most businesses…
Live Chat

How to add a live chat button to your website

Since live chat has become an increasingly preferred customer service…
Live Chat

12 quick live chat etiquette tips for best customer support

Live chat etiquette is a manual of how to be…
What is a customer portal?

The recent proliferation of self-service technologies has enabled today’s tech-savvy…
Learn more
Customer Portal

Customer portal features

A well-designed customer self-service portal brings all the company’s self-service…
Customer Portal

How to Create a Forum

Customer forum is a prominent feature offered by many help…
Customer Portal

How to Create Feedback and Suggestions Board

No one knows what works and what doesn’t work regarding…
Customer Portal

How to design FAQ page

FAQ's are the most frequently used self-service options available today.…
What is a Call Center?

Despite the increasingly growing popularity of self-service, live chat, and…
Learn more
Call Center Software

Call center audit checklist

Wanna know how to do a call center audit? Below…
Call Center Software

Call Center Compliance

A call center software is a product that is meant…
Call Center Software

Call center duties, job description, examples, and more

If you’ve ever been curious about the bustling hub of…
Call Center Software

Call center equipment

What equipment is needed to run a call center? You…
Call Center Software

Call Center Management

Successful call center management requires much more than scheduling agents…
Call Center Software

Call Center Setup – Design & Structure

Set up your call center with these design and functional…
Call Center Software

Free Call Center Software

Implementing the call center software does not have to cost…
Call Center Software

How a Call Center Works

Phone still tops the charts as the most used and…
Call Center Software

Inbound vs Outbound Call Center

When it comes to call centers, there are basically two…
Call Center Software

Top Call Center Industry Standard Metrics

Measuring and analyzing call center key performance indicators is critical…
Customer Service Reports

Customer service reports provide businesses with a full overview of…
Learn more
Customer Service Reporting

The top 16 customer service metrics to measure in 2024

Measuring the efficiency of your customer service with these metrics
Customer Service Reporting

What is Customer Value?

A study by Gartner found that most solution providers focus…
Automated customer service

What is automated customer service? Automated customer service is a…
Learn more
Automated Customer Service

Call center automation

Do you struggle with providing quality call center customer service…
Automated Customer Service

Email automation

Do you lack time and resources for consistent email marketing…
Automated Customer Service

Sales automation

What is sales automation? Sales automation uses a system, which…
Automated Customer Service

Support automation

Are you tired of losing time on redundant daily support…

You will be
in Good Hands!

Join our community of happy clients and provide excellent customer support with LiveAgent.

Start 14-days free trial Schedule a demo

Schedule a demo

LiveAgent

LiveAgent

Demo
Pricing
Features
Integrations
Alternatives
Tour

Start a FREE trial

Support

Support Portal
Data Migration
System Status
Change Log
Request for Proposal

Company

About Us
Awards & Certificates
Customer Reviews
VoIP Partners
Affiliate Program
Partner With Us
Impressum

Learn

Blog
Glossary
Academy
Templates
Typing Test
Costs calculator

Popular

Knowledge base software
Customer service software
VoIP phone systems
Self-service software
Inbound call center software
Complaint management system
Client portal software
Help desk software for startups

Sales contacts

+421 2 33 456 826
+1-888-257-8754
+1-786-204-1375
Schedule a demo

Socials

Subscribe to our newsletter

Get the latest news about LiveAgent updates and discounts

© 2004-2024 Quality Unit, LLC. All rights reserved.

Terms & Conditions
Security Policy
Privacy Policy
GDPR
Sitemap

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Start Free Trial x