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Attachments in articles

Learn how attaching visual aids like screenshots and tutorials can improve your knowledge base and help customers understand complex issues quickly. LiveAgent's free knowledge base software reduces customer inquiries and improves communication.

Visual tutorials, screenshots, and other educational materials are the best knowledge base tools you can utilize. They help the readers engage with the knowledge base content. Moreover, visual imagery allows many readers to understand more complex issues quickly. By allowing customers to access information independently, LiveAgent’s free knowledge base software reduces unnecessary customer inquiries and improves customer communication. This can help with many business operations from solving tickets, to onboarding new employees.

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Customize and improve your workflow with tags. View each ticket's contents at a glance and categorize them according to topics or segments.

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Collaboration tools allow team members to communicate, solve problems, share and work together with more ease and efficiency.

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Invite your website visitors to Live chat with your agents. LiveAgent provides various Invitations. Read about it and try it in LiveAgent now.

Attachments in articles

Knowledgebase resources

You will bein Good Hands!

You will be
in Good Hands!