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Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
![Discover proactive customer service: tips, benefits, and more]()
Discover proactive customer service: tips, benefits, and more
Welcome to the comprehensive guide on proactive customer service, where you’ll discover actionable tips, undeniable benefits, and insightful examples. Businesses… Learn More
![Top 10 best Help Scout alternatives for 2024]()
Top 10 best Help Scout alternatives for 2024
Help Scout, has been a go-to tool for many businesses. However, as customer needs grow more complex, the search for… Learn More
![Customer acquisition in 2024: Definition, strategy, cost, and more]()
Customer acquisition in 2024: Definition, strategy, cost, and more
You want to tell the world about the great things you do, but you might be a little confused about… Learn More
![Comprehensive guide for remote help desk software + review]()
Comprehensive guide for remote help desk software + review
Remote help desk software is an essential part of IT support operations to remedy user-facing issues remotely. Typically, this is… Learn More
![The top 15 Gmail alternatives for 2024]()
The top 15 Gmail alternatives for 2024
Email has become a universal channel of communication, integrating itself into the professional and personal streams of almost everyone’s life.… Learn More
![23 Live Chat Statistics: Key Insights for 2024]()
23 Live Chat Statistics: Key Insights for 2024
As we move into a fast-paced digital future, how we connect and communicate has transformed dramatically, with live chat becoming… Learn More
![The 15 best Zendesk alternatives for 2024]()
The 15 best Zendesk alternatives for 2024
Zendesk is a popular customer support solution. With its wide range of features including ticketing and knowledge management, Zendesk is… Learn More
![LiveAgent monthly updates: March edition]()
LiveAgent monthly updates: March edition
Welcome back to our latest blog post, where we dive into the less visible yet incredibly vital updates that have… Learn More
![12 key help desk metrics, KPIs, and how to calculate them]()
12 key help desk metrics, KPIs, and how to calculate them
Have you ever wondered how many inquiries your help desk receives per day? How long it takes for your team… Learn More
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