Valuable in every single industry

Discover how LiveAgent improves your software business.

✓ No setup fee
✓ Customer service 24/7

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Used by

4×

Boost advocacy

Create a positive CX that will make your customers talk.

24%

Cut down response times

Improve first response rates with automated ticket routing.

37%

Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

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LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.

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3 reasons why software development companies choose LiveAgent

Create knowledge hubs

Empower your users with self-service options by creating comprehensive knowledge bases filled with articles, guides, forums, and FAQs.

Assist and guide

Guide your potential customers through the sales funnel by answering their questions in real-time.

Focus on client needs

Take advantage of our feedback and suggestion boxes to find out exactly what your clients want and expect from you.

Focus on needs

Different clients have different needs and you should focus on all of them. Thanks to the capabilities of multi-channel help desk software you can stay in touch with them on different layers – let it be social networks, calls, emails or real-time live chat. No matter where your customers come from, you’ll always be there for them.

Create the knowledge base

Knowledge base and support portal are the first places most of your customers will look for while searching for answers. Robust abilities of LiveAgent give you enough power to build FAQ, write articles on self-service help or make several categories based on your business.

Complete the sales funnel

Some of your future customers can get in touch with you through live chat, where you can give them answers immediately and promptly. Later, they can get reach you via regular email and last, but not least call you. You have all the information available in universal inbox, so you can backtrack their needs and requests. Neat, what do you think?

Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and discover the positive impact of the implementation of help desk software on software development industry

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Related Articles to Software & Internet

LiveAgent is able to fulfill the requirements of several business spheres. See how LiveAgent can fit your requirements and improve your customer support.

One help desk solution for different industries

LiveAgent is a versatile customer service software that offers comprehensive support across various industries. It provides omnichannel communication, real-time interactions, and valuable integrations for businesses. Trusted by companies like NASCAR and Forbes, it enhances customer support and user communications. With no setup fee and 24/7 customer service, LiveAgent helps businesses improve customer experience and reduce ticket volume. It also offers a free trial and is a powerful alternative to Freshcaller.

Customer service

Customer service is an interaction between customer and service provider. CS helps people solve their problems and it builds relationship with customers.

LiveAgent is a help desk software that adapts to the needs of different business models. Explore how LiveAgent fits your niche. Agency Edu and NGOs rely on LiveAgent.

The right fit for every business

LiveAgent is a versatile help desk software used by businesses to boost revenue, improve customer satisfaction, and increase customer value. It offers a free trial and caters to various business models. Customers praise its affordability, support team, and advanced automation features.

LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.

Ticketing software

LiveAgent is not just a ticketing system, it is a comprehensive solution for business communication. Its features include multi-channel ticketing, universal inbox, over 200 software integrations, and 24/7 customer support. LiveAgent helps businesses provide excellent customer service, with faster replies and more reliable customer support. The universal inbox saves time by integrating all communication channels into one platform. LiveAgent also offers a wide range of productivity features and automation tools to streamline communication. Businesses can start a FREE trial to try out LiveAgent's features and improve their customer service.

With LiveAgent’s support documentation software, you can easily create a comprehensive knowledge base with support documentation to enable self-service.

Build a knowledge base and support documentation with ease

LiveAgent offers valuable tools for supplementing support documentation, including attachments in articles and a search widget with suggestions. The platform also provides rich customization options to match branding, while enabling all customer communications in a single place and supporting self-service through a customer portal.

Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!

Reviews

Discover the best customer service software and tools, including live chat, help desk, and ticketing software. Improve customer engagement and experience with these top solutions.