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MDaemon integration
What is MDaemon?
MDaemon is an email server application available for computers that utilize the Microsoft Windows operation system. It supports a variety of client-side protocols in a user-friendly interface. Other features include email archiving, mobile device management features, instant messaging, migration features, and email security. MDaemon is safe to use thanks to its strong anti-spam and antivirus protection features. It can also encrypt your data.
How can you use MDaemon?
MDaemon offers all features for no additional prices, therefore focusing its pricing plans on the number of users. This makes it an ideal solution for smaller companies looking for a fully-featured email server without breaking their budget. MDaemon’s secure email solution is great for keeping your communication safe. Integrate it with the LiveAgent ticketing system to enhance your help desk with a reliable email solution.
Take your help desk to the next level with MDaemon integration for the LiveAgent help desk. Transfer your emails and contacts into a dedicated help desk solution that comes fully featured. Explore ticketing features such as rules that help you automate many help desk processes or canned messages that can be used for quick replies to customers.
Take a look at the hybrid ticket stream that shows customer tickets from any communication channel in a single ticketing thread. Easily add and organize tickets from email, live chat, call center, customer portal, or even social media in one place. Connect your Facebook, Instagram, Twitter, WhatsApp and Viber accounts and provide the best support for your customers.
Start organizing your email communication and keep track of it from LiveAgent’s universal inbox. Set responsibility rules, or create departments to specify agent specialization. Make use of notes and tags to set reminders or keep important customer information in tickets. Explore all ticketing features in LiveAgent and see how to use them to your advantage.
What are the benefits of MDaemon integration?
- Reliable and secure
- Trusted email server in over 90 countries
- Highly affordable and fully featured
- Flexible deployment
Provide amazing email support
Switch to LiveAgent ticketing system and provide efficient email support thans to advanced features
How to integrate MDaemon with LiveAgent?
LiveAgent offers integration options for email servers via IMAP/POP3. MDaemon can be easily integrated with the LiveAgent ticketing system via configuration options. Follow the guide below and learn how to do it.
- Don’t have MDaemon yet? Head over to their product website and get started. Fill out the short questionnaire and get a plan. Once you have your product code, you can go to the literature page to see how-to guides and other resources. When you’re done with the MDaemon setup, head over to your LiveAgent account.
- With your MDaemon account ready, you can continue configuration in LiveAgent. Open your LiveAgent account, or start a free trial if you don’t have an account yet. Head over to Configuration > Email > Mail Accounts and select the orange Create Button. You will see a list of email providers in the menu. Select Other, the last option in the list. Then select IMAP/POP3.
- Now you are required to provide your MDaemon account details. Fill out username, password and your email address. Select email fetching method, and provide port and server info. You can also select the responsible department. When you’re satisfied with the settings, click Save and you’re finished.
LiveAgent ticketing system and inbox will now fetch all of your email communication and convert it to tickets. Start your journey on providing the best customer support with LiveAgent Academy where you can learn a lot about customer support and using the software.
Optimize your email management
Experience improved efficiency, increased productivity, and enhanced customer satisfaction by integrating MDaemon with LiveAgent.
Frequently Asked Questions
What is MDaemon?
MDaemon is an email server application for computers running the Microsoft Windows operating system. It offers a user-friendly interface and supports a variety of client-side protocols. Among its features are email archiving, mobile device management, instant messaging, migration, and email security. The robust anti-spam and antivirus protection of MDaemon makes it a safe email solution.
How can you use MDaemon?
The pricing plan for MDaemon is based on the number of users since it offers all its features at no extra cost. For companies that want an email server with all of the features they require without breaking the bank, this is an ideal solution. You can feel safe when communicating with MDaemon's secure email solution. Easily incorporate it into your LiveAgent ticketing system to enhance your customer service.
What are the benefits of MDaemon integration?
The benefits are: reliable and secure, trusted email server in over 90 countries, highly affordable and fully featured, flexible deployment.
How to integrate MDaemon with LiveAgent?
Go to LiveAgent and open Configuration > Email > Mail Accounts. Create a new email and select Other. Select IMAP/POP3, provide your details and click Save.
How do I create a user on MDaemon?
Go to Accounts > Account manager and click on New. Enter user's name and password. Click OK.
How do I update my MDaemon mail server?
Open MDaemon console and click help. Click on Check for MDaemon updates and continue with the Next button. Download the new version and finish the installation.
LiveAgent provides help desk software and free VoIP services for unlimited voice and video calls. It integrates with various VoIP providers and offers robust call center features. MicroSIP is a free and user-friendly SIP softphone software that can be integrated into LiveAgent for use in a call center. It works with any VoIP service provider and has no hidden charges.
AWeber is an email marketing tool that allows users to directly market commercial messages to potential or current customers. It offers seamless integration with LiveAgent and is available via a native plugin or Zapier integration. Automated emails can increase customer retention, loyalty, sales, and revenue, but should be used sparingly in situations where customers require immediate human assistance. AWeber has more than 100,000 active customers and can be integrated with LiveAgent through a native plugin or Zapier integration. Users can keep track of customer interactions and email campaigns in their ticketing dashboard, manage subscribers within their helpdesk software, and subscribe or unsubscribe customers directly from LiveAgent.
