Knowledge Base Builder

Knowledge base

Create a comprehensive knowledge base for your customers using LiveAgent's customizable software. Our resources include self-service portals, articles, forums, and feedback boards. With multiple themes available, personalize your customer portal and include your own branding. Compare our pricing with competitors' offerings and start a free 14-day trial.

Create categories in your Customer portal based on your products, services, or types of customers. Add knowledge base articles, Forums, or feedback boards. Create knowledge base search widgets and provide customers with easy access to your knowledge base articles. Search widgets are customizable, and can be placed anywhere in your knowledge base pages.

Knowledge Base / Customer Portal Demo | LiveAgent | Live Agent05:07

Youtube video: Knowledge Base / Customer Portal Demo | LiveAgent

Live AgentOctober 2, 2020

Choose a theme of your Customer Portal from predefined templates or create a new one with custom css and HTML. Add your own logo, title, tracking codes, header, and footer. Our free knowledge base software makes creating knowledge-based content that agents and customers can use easy.

4 predefined themes:

Classic
Material
Minimalist
Montana

You can customize colors of:

Header
Main action button
Main action button – Hover
Secondary action button
Secondary action button – Hover
Right box
Category icon
Article icon
Item color
Title color

Different content for Agents and customers

You can add separate articles and categories to your help desk knowledge base software that are not accessible to your customers, but can be seen only by the agents (internal articles, categories).

create-articles-knowledge-base-LiveAgent

Knowledgebase resources

Learn more details

Create multiple self-service portals

Have multiple brands or products that you manage with LiveAgent? No problem, create a unique customer portal for each! Try it today. No credit card required.

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Branding

Effective collaboration depends on clear branding and communication. We prepared our standards here, so be sure to check them out.

How to use custom fonts in LiveAgent

This article explains how to use custom fonts in various LiveAgent segments. Google Fonts is recommended as they are free, compatible with different programming languages, and easy to use. Users can filter fonts by style or language, and add font families to the "selection drawer" where they can view and manage chosen fonts. It's important to be selective to prevent a slowdown in site loading time. CSS code can be copied and pasted into any "Custom CSS" section of LiveAgent, and examples are provided for mail templates, chat window, contact form, and knowledge base articles.