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Vectera integration
What is Vectera?
Vectera is a video conferencing software, which allows its users to schedule and attend video conferences. It also allows them to whiteboard together on various projects. Vectera is an ideal solution for students, teachers, and business owners of any kind. It allows you to connect with up to 6 people at the same time.
How can you use Vectera?
The main feature of Vectera allows users to connect online via video conferences.
You can take advantage of this in various scenarios, such as business meetings, last-minute meetings, teaching classes, or even face to face calls with customers to provide them with support. This allows you to increase your workflow even when you’re working remotely and need to collaborate with colleagues and clients.
Thanks to integration with LiveAgent, you can easily keep track of scheduled meetings within your ticketing system without having to switch apps. Handle your live chats or calls while keeping track of your Vectera meetings.
What are the benefits of using Vectera?
- Schedule meetings directly from tickets
- Save time by preventing switching between different tools
- Keep up to speed with your meeting calendar with LiveAgent’s tickets
Improve your communication with LiveAgent
Start our free 30-day trial and find out how ticketing can help you handle your communication better
How to integrate Vectera with LiveAgent?
Follow this simple guide and integrate Vectera with LiveAgent.
If you don’t have your Vectera account yet, you can create a free trial account at this link. Once you’re logged in, go to your dashboard and select Scheduling. You have to connect your online calendar with Vectera before you can proceed. When you do, go to Scheduling > Scheduling settings and click on “Get embeddable link”.
Now place your link into the code below. You need to replace YOUR_PUBLIC_BOOKING_URL with your embeddable link from Vectera.
<iframe style=”width: 100%; height: 600px;” src=”YOUR_PUBLIC_BOOKING_URL” frameborder=”0″></iframe>Then simply place this entire line of code into the code of your website, in the section where you want the booking page to display. The width and height are adjustable, so you can customize the size.
Now you need to enable external display of external info in a ticket. Go to LiveAgent and open Configuration > Plugins. Find the Display external info in a ticket plugin and activate it.
Then click on the Edit button next to the active plugin, and adjust settings like this.
- Display method: Load directly into the agent’s browser
- URL: Url of Vectera Integration – https://meet.vectera.com/book/vectera-oliver/
- HTTP Method: GET
Now the last step. Go to Configuration > Security > Settings and Enable CSP headers for the Agent panel. Then insert frame-src *.vectera.com. Go to the ticket and resize the right bar. The integration is finished.
Take your online meetings and customer interactions to the next level
Conduct virtual meetings, share screens, and collaborate with customers in real-time, all within the LiveAgent interface with Vectera integration.
Frequently Asked Questions
What is Vectera?
Vectera is a platform where you can schedule and ultimately meet your clients through a video call.
How can you use Vectera?
Vectera serves as a reliable and efficient solution for video meetings. Vectera can also help you with productivity and scheduling.
What are the benefits of using Vectera?
Vectera offers an easy and quick setup because it doesn't have to be installed. You can set up your account in a matter of minutes. It's video calling capabilities and scheduling are efficient and can benefit your customer or business communication.
How to integrate Vectera with LiveAgent?
After you connect your calendar in Vectera, copy and paste the link into the code of your website. Then activate the "Display external info in a ticket plugin" in LiveAgent configuration. You will need to adjust the configuration of the plugin according to the guide in this article. The last step is to enable CSP headers in LiveAgent. Check out the full article to see a more detail integration guide.
Virtual-Call offers top-tier voice termination, cloud-based PBX, SIP trunking, and MS Teams Direct Routing for businesses worldwide. They promise flexibility, scalability, and cost-effective solutions, with benefits including improved connectivity capabilities, top-tier customer service, and access in several countries. LiveAgent has partnered with Virtual-Call to seamlessly integrate their services into call center processes without any additional costs. With a straightforward process, businesses can easily link the two systems and enjoy the benefits of Virtual-Call's advanced telephony solutions.
