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Cloudtalk integration
CloudTalk can be integrated into LiveAgent very easily and does not require any programming.
The only thing you need is your API URL and API key, which you can find directly in the LiveAgent interface (settings -> API). Then let CloudTalk do the rest.
What is Cloudtalk?
CloudTalk is a business phone system built for sales teams to dial faster and close more deals as well as customer service teams to provide seamless customer experience over the phone. CloudTalk features phone calls, automatic dialing, call scripts, IVR, smart routing, SMS as well as other 75 call center features.
How can you use it?
If you want full access to customer interaction combined with call history, we have the perfect solution. Integrate your LiveAgent solution with CloudTalk to see all information on calls and tickets in one place – CloudTalk interface. When the client calls, his customer card (which opens the second you pick up the phone) displays contact details, call history, notes, and tickets related to the caller. Your agents will provide a more comprehensive and quicker customer service.
The added value for LiveAgent users is the synchronization of all customer calls from CloudTalk. Once the call ends, the relevant information is sent to LiveAgent and matched with the client’s ticket. You will see the name of the agent, length of the call, waiting time and name of the company from which the phone call was made. Each call is also linked to a recording accessible anytime you need it.
Frequently Asked Questions
What are the benefits of using Cloudtalk with LiveAgent?
The benefits are: no need to switch between interfaces, all information in one place, time-efficient, better customer satisfaction.
How can you integrate Cloudtalk with LiveAgent?
Log in to your LiveAgent > navigate to Configurations > System > API. Create API and copy it. Log in to Cloudtalk > navigate to Account > Integrations > LiveAgent. Insert the API and save preferred workflow settings > activate and USE!
How do I make a call on Cloudtalk?
Making a call on CloudTalk typically involves accessing the platform, entering the recipient's phone number, and initiating the call through the interface. However, the specific steps may vary depending on the device and the version of the CloudTalk application being used. It's important to ensure that you have a stable internet connection and the necessary permissions to make calls. If you encounter any difficulties, referring to the platform's user guide or contacting customer support can provide additional assistance.
What is Cloudtalk used for?
CloudTalk is a cloud-based call center software that is used for managing and optimizing customer communications. It offers features such as call routing, interactive voice response, call monitoring, and analytics to help businesses improve their customer service and sales processes. The platform is commonly used by companies to streamline their call center operations and provide a better customer experience.
Global Call Forwarding provides local and international toll-free numbers with no setup fees, catering to businesses of all sizes. LiveAgent offers easy integration with no extra fees, making it convenient for call centers to connect. This partnership ensures a customer-first approach, regardless of business size.
LiveAgent Help offers a customer service software solution that streamlines messages from different platforms into a single inbox for improved workflow efficiency and customer satisfaction. The platform includes a native live chat, virtual call center, and customer portal. LiveAgent Help can be contacted via email or phone support, and their website provides information on demos, pricing, features, integrations, and company information. The platform also includes useful features such as private notes and contacts to improve ticket hand-offs between agents from different departments and better customer service. Companies such as NASCAR and Forbes trust LiveAgent Help for managing customer support requests via different channels. They offer a free trial.
