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Nicereply integration
To integrate Nicereply with LiveAgent, please follow the integration guide below.
- Make sure that you have admin rights for both LiveAgent and Nicereply accounts
- Complete integration manual here: https://support.nicereply.com/article/99-getting-started-with-liveagent-integration
Measure Customer Satisfaction
Measure customer satisfaction with Nicereply – CSAT survey tool built for LiveAgent. Survey your customers straight from LiveAgent. See customer satisfaction data pushed to LiveAgent tickets without ever having to leave the app.
If you have any questions about Nicereply for LiveAgent, ask us at contact@nicereply.com.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
How does it work?
Measure customer satisfaction via a survey at the bottom of every email. You can also trigger a survey in your online live chat software after ending a conversation or after resolving a ticket. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score. Responses are pushed back into LiveAgent as comments and custom field values.
Key features:
- Measure metrics that matter. Choose from CSAT, NPS, and CES. Mix and match if needed.
- Customize the look and feel of your surveys. Change the color scheme, add a logo, ask additional questions.
- Choose a rating scale that suits you – stars, smiley faces, thumbs – you decide.
- Decide when to survey your customers. After every interaction? Once the ticket is solved? How soon? Instantly, after an hour or the day after? It’s all up to you.
- See the performance of different agents, teams, and departments.
- Drill down for more insights with analytics featuring leaderboards, histograms, trend charts, and more.
- See all feedback related to a ticket right in LiveAgent.
- Don’t pay for unanswered surveys. You only pay for real results – survey responses. Nicereply is trusted by hundreds of companies:
Learn more about integrating LiveAgent with Nicereply.Start a free 30-day trial.
Frequently Asked Questions
What is NiceReply?
NiceReply is a customer management platform that helps you measure your company´s Customer Satisfaction, Net Promoter Score, as well as Customer Effort Score by collecting feedback.
How can you integrate NiceReply with LiveAgent?
The first step is to have an account with both NiceReply and LiveAgent. The second step is the actual integration. Here is an in-depth guide for NiceReply integration.
How to conduct a customer survey
Collecting data through customer surveys and analyzing the data brings important insights to you. Learn how to create one.
Craft engaging marketing emails with personalized subject lines, attention-grabbing headlines, and strong CTAs. Templates and automation can improve engagement. Starting a business email professionally is crucial for a positive impression. Use appropriate greetings and opening lines, and keep the email concise and error-free. LiveAgent offers advanced help desk features and a freemium pricing model. Request a demo today to discover all that LiveAgent has to offer.
7 Benefits of using customer satisfaction surveys in live chat
Integrating CSAT surveys into live chat offers benefits like real-time feedback for service recovery, insight into customer sentiment, and identifying potential churn risks. It also helps in gathering feedback on products and services, finding promoters, and improving live chat agent performance. Plus, it shows customers that their feedback is valued. Consider implementing CSAT in live chat today for improved customer satisfaction and loyalty. Connect Nicereply to LiveAgent and take advantage of the Cyber Monday deal for 40% off annual billing plans.
