LiveAgent Product Tour

are you overwhelmed with the number of
messages you receive every day
this year it's time to work smarter not
harder with live agent help this
software you can improve your workflow
efficiency
reach a customer satisfaction of 97 and
increase sales by up to 30
our help the software connects with your
email phone social media
live chat and knowledge base and
streamlines every message that you
receive
into a single inbox say goodbye to lost
unanswered or forgotten emails and angry
customers
take back control of your support and
start capturing leads at every
opportunity
starting with our native live chat that
allows you to connect with every
individual that browses your website
monitor each visitor's behavior see how
long they've been browsing your site
what's caught their attention and which
location they're in when the time's
right
invite them to chat assist with any
questions and easily convert them into
paying customers
deploying and customizing your chat
widget is super easy simply copy and
paste a snippet of our code into your
website
and customize it with a few clicks
inside your agent app
you can see all ongoing chats and more
detailed information about your
customers
you can also see a real-time typing view
respond to customer questions with
predefined answers
or seamlessly transfer chats to
different agents
once you're done chatting you can follow
up with an email or through any other
channel in the same ticket stream
doing so ensures you have all the
contacts that you need inside one ticket
thread
despite communicating with your
customers across different platforms
when you resolve the ticket feel free to
add tags to view the ticket's contents
at a glance and make filtering easier
but that's not all live agent is
equipped with a virtual call center
solution
that contains the most advanced features
like attended call transfers
acd unlimited call recordings ivr and
even video calls
simply select a voip provider and pay
for real-time usage only
if you want to provide 24 7 support for
your customers you can build a customer
portal and equip it with a knowledge
base that's filled with articles videos
faqs and community forums the best thing
about live agent
you can really dig deep into your
performance and keep improving
thanks to real data insights you can
also integrate live agent with your
favorite tools
like facebook twitter viber and
instagram and reply to all social
media messages and comments without
having to log into each respective
platform
live agent is trusted by thousands of
companies including nascar usc
forbes and slido are you ready to start
providing impeccable customer service
start a free trial today no credit card
required