Customer service reviews

Frequently Asked Questions

• What are customer service reviews?

  A customer service review is an opinion made by a customer about a customer service. It contains his positive and negative experiences with the overall customer service (contact with the agent, process of purchase, sending products). Reviews are very useful in developing customer service, but also in developing other activities of the brand.

• Are customer service reviews important for a company?

  Customer service reviews are extremely important to a business. They both influence the subsequent purchasing decisions of existing customers and potential customers. In addition, you get information on how the customer service is in your company, whether it suits your customers or not, what are its disadvantages and what advantages it has. Online reviews give the company credibility. Thanks to this, it is visible in search engines.

• How to ask clients for customer service reviews?

  There are many ways to ask customers for customer service reviews. We can ask them to do so when we finish solving their problems (in any communication channel - email, social media or phone). Another option is to send a request for feedback via SMS, e-mail, fanpage post or private message. The request can also be made by telephone. Remember to indicate why it is important to your company and that the voice of your customers counts the most for you.