Customer service videos

Frequently Asked Questions

• What are customer service videos?

  Customer Service Videos are movies that deal with the topic of customer service. These can be, for example, speeches by experts and industry leaders, as well as people closely related to the customer service area. These are materials that can support and help develop your customer service.

• How do you make a customer service video?

  Making a customer service video involves several key steps. Firstly, it's important to identify the specific customer service issue or topic that the video will address. This could be anything from troubleshooting common problems to providing guidance on using a product or service. Next, you'll need to script the content of the video, ensuring that it is clear, concise, and engaging. Consider using real-life scenarios or case studies to make the content relatable to viewers. Once the script is finalized, you can move on to the production phase, which may involve filming, editing, and adding any necessary graphics or animations. It's important to ensure that the video is of high quality and visually appealing. Finally, you'll need to distribute the video through appropriate channels, such as your company's website, social media, or email newsletters. Additionally, it's important to gather feedback from viewers to continuously improve the quality and effectiveness of your customer service videos.

• How to use customer service videos?

  Customer service videos are a huge dose of knowledge in the area of customer service and relationships. They are a source of inspiration that you should translate into your work in the customer service team, as well as creating new strategies. It is also an important source of learning about the current trends in customer service, thanks to which you can improve it.

• Can you use customer service videos in LiveAgent?

  Of course, you can find customer service videos in LiveAgent. These are both tutorial videos to help you run great customer service, and videos with added substantive value. It is worth watching them to take your customer service to the next level.