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What is e-mail forwarding?
E-mail forwarding allows you to forward an e-mail from your domain e-mail address to another e-mail address. For example, you can use your personal e-mail address (name@domain.com) to forward any e-mail to your Gmail, Hotmail, etc. e-mail address.
E-mail forwarding is also used to redirect e-mails to a specific e-mail address. This is helpful for businessmen who have several e-mail accounts. A personalized email address can be given to different clients. It prevents the flooding of e-mails in the mailbox.
Email forwarding can be also helpful when a message needs to reach many people over time. The message can find its way to the recipients after the author hits send. It’s a great way of keeping your employees and co-workers in the loop without much-added effort.
Frequently Asked Questions
How does e-mail forwarding work?
E-mail redirection is the operation of resending an e-mail that has been delivered to a specific address, to another address or to more consecutive e-mail addresses. So the email is moved to the new destination. This term is also used to transfer e-mails on the server and to the client.
What is the role of e-mail forwarding?
The purpose of forwarding an e-mail message is primarily to quickly transfer the entire message to a person who should have access to it, needs this data or is provided with relevant information. By forwarding e-mail, you can have access to all correspondence.
Does LiveAgent offer e-mail forwarding feature?
LiveAgent offers e-mail forwarding. This is an important facilitation of the work of each agent. This way tickets for each client are created, and they can easily be transferred between individual agents and this ensures continuity of communication
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Expert’s note
Expert’s noteE-mail forwarding is a helpful tool to ensure efficient communication and productivity. By automatically directing messages to designated recipients, businesses can save time and enhance customer satisfaction.
Click-to-email links are essential for businesses as they make it easier for customers to contact them hassle-free. They are used across various industries and can save time for employees, especially those involved in outbound sales or proactive support. These links are powered by HTML code and are crucial for improving customer experience.
LiveAgent Webinar 2: Email, Automation, SLA
Email templates and SLA levels are crucial for organizing ticket responses. Automation rules can notify agents of customer replies and escalate urgent tickets. Business hours and department-specific SLAs can be set up to streamline ticket management. Use tags and rules to automate ticket prioritization and notifications.
