Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
Português 
What is an e-mail notification?
Email notifications are messages sent to customers as well as the agents who are handling that specific ticket, once there is an update on their ticket. These notifications play an important role in customer support, and when integrated with the support team email management software, they can significantly improve the process of communication.
For agents, email notifications act as a reminder about the ticket that they have generated, but yet needs to be solved. This helps them work better and stay organized.
For customers, it acts as a response to the ticket that had been generated by their query. They will be updated every time somebody works on their ticket. Also, they will be notified once their issue has been resolved to cross check the progress.
Frequently Asked Questions
What is e-mail notification?
E-mail notifications are a type of e-mail that is sent in response to specific user actions or events. Examples include welcome emails, event reminders, security and activity alerts, and password reset. Thanks to them, we have a chance for a quick response and receive immediate notification, e.g. in the event of a technical issue.
Can you set e-mail notification in LiveAgent?
In LiveAgent you can of course set up email notifications. They are primarily used to send e-mails to agents that are offline. They can receive information that a ticket has been assigned to them or that the customer replied in the assigned ticket. Information about a new created ticket in the department of which the agent is a member may also be sent.
What are the types of e-mail notification in LiveAgent?
Each agent can set their own preferred email notifications in their agent profile, depending on what information they want to receive. They may receive a notification that he has been assigned to a specific client, a new ticket has appeared in the system, or that the client attached to a given ticket has written a message.
![Expert badge]()
Expert’s note
Expert’s noteEmail notifications are crucial for maintaining smooth communication with customers and agents, improving the process of communication, and providing quick and efficient updates.
Newsletter sign-up email templates
Use our engaging newsletter sign-up email templates to make a good first impression on your email newsletter subscribers.
10 tips for effective e-mail communication
The article provides 10 tips for effective email communication to improve one's communication skills. It emphasizes the importance of being clear and concise, polite, using a clear subject line, paying attention to spelling and grammar, keeping in mind email is never private, putting the main point at the beginning, using the reply key, being eco-friendly, avoiding yelling, and including one's signature. The article also highlights the history of email communication and the increasing importance of email in daily communication.
Customer service email etiquette
Embracing customer service email etiquette can help clients retain their business and improve their perception of your brand.
The text emphasizes the importance of welcome emails and reminder emails in establishing connections with customers and encouraging engagement. It also highlights the value of personalized appreciation templates and feedback request emails for improving customer satisfaction. The text promotes LiveAgent as a customer service solution and offers email templates for various occasions. Additionally, it mentions the integration of Mail.ru with LiveAgent for improved customer support.
