Help App (Explained)

What is a help app?

A help application is a program that is used to handle a specific file type, other than HTML files, GIF, JPEG image files – to handle file types that browser can not. It is necessary to download a help application and to inform the browser about the name of app. It runs in its own window as individual program. The alternative of a help app is a plug-in. It automatically runs in the browser’s window.

Frequently Asked Questions

How to define help app?
The help app is a program that is used to handle files that the browser cannot handle. For the program to work, it is necessary to download the application and inform the browser about the name of the application. It works as an individual program. An alternative to the help app is a plugin.
What is the role of help app?
The help app supports the operation of the customer service program. It enables direct contact with the customer and the management of these contacts. Thanks to it, you can operate outside the web browser environment, if there is such a need.
Is LiveAgent a help app?
LiveAgent is a help app. It helps in conducting wide-ranging activities in the field of customer service. It allows you to conduct conversations in multiple channels, report and analyze data, collect customer contact history, and manage a support team.

Back to Glossary Create account for FREE

Expert’s note

As a help desk specialist, I highly recommend using a Help App to streamline customer support and enhance overall customer experience.

Andrej Saxon Sales manager

Web helpdesk

Discover how businesses use web helpdesk software to manage customer communication from a single platform. Improve customer relationships and increase sales.

Helpdesk support

A help desk is a very important part of your customer service. The main task help desk support is to fix and resolve customer's problems. Look for more.

iOS

Provide support, keep up to date on tickets and do more with LiveAgent app for iOS. You can do it, even when you're away from your help desk.

Help center

A help center, also known as a knowledge base or customer portal, is crucial for businesses to provide excellent customer service. LiveAgent offers customizable helpdesk and customer portals to improve customer satisfaction and reduce ticket volumes. It also provides features like live chat and call center compliance to enhance communication and support.