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What is a light agent?
Light agent is a limited agent role, which you can assign to a limited number of your agents. Light agents are only permitted to perform certain actions, such as viewing tickets and reports, creating topics in agent-only forums or adding private comments to tickets within their groups. However, light agents are not allowed to edit tickets or be assigned to them.
This role is not available in LiveAgent
Frequently Asked Questions
What is a light agent?
Light agent is an agent with limited powers. They can be informed about tickets and can help if necessary by adding private comments to the ticket. The comments of such agents are private.
What’s the role of light agent?
Light agent is a limited agent role that can be assigned to a limited number of agents. They can only perform certain activities and, above all, have a supporting function. However, they cannot edit the tickets nor can they be assigned to the tickets.
Can you find light agents in LiveAgent?
The light agent role is not available in LiveAgent. The roles you can use are agent, administrator and owner roles.
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Expert’s note
Expert’s noteLight agent is a limited agent role that can be assigned to a limited number of agents, offering support functions but cannot edit or be assigned to tickets.
Agent signatures in LiveAgent can be customized and added to emails, templates, and messages. They provide a personalized experience for customers, allowing agents to add their own personalized text-only signatures. LiveAgent also offers a forever free account with features such as data migration and support portal.
LiveAgent is a customer service software company that offers various solutions, including VoIP phone systems, inbound call center software, and complaint management systems. The company provides support through demos and free trials and uses cookies on its website. LiveAgent also introduced a new feature to integrate with Slack, allowing businesses to receive notifications about their tickets and updates. The article also discusses aspects of customer service like agent roles, ticketing systems, and the comprehensive glossary of terms related to help desk software. Moreover, the article describes the Agent availability feature to monitor agent availability and generate reports to identify hard-working agents, which can be exported to a CSV file.
