Live customer service

Frequently Asked Questions

• What is live customer service?

  Live customer support is a service that can deliver real-time customer support. It is run by companies that want to provide their customers with the best shopping experience, as well as appropriate support and the opportunity to provide advice on products and services. It has a huge impact on the perception of the company and its customer service level.

• What are the most important features of live customer service?

  The most important features of live customer service are the response speed and the substantive value of the response. By communicating through communication channels that enable him to contact live, the client expects a quick response and support. Easy access to this communicator is also extremely important. This can be helped by, for example, a button transferring to an agent on each subpage.

• How to provide live customer service?

  First of all, create a good service team and give them the tools to run this service at a high level. Allow your customers to talk to live agents through communication channels such as live chat and live video chat. Make sure that these channels are easily accessible for them. Your employees should also have appropriate substantive knowledge and be able to communicate effectively with the client.

• What is a customer service solution?

  A customer service solution includes tools, strategies, and processes like chatbots and CRM systems to address customer needs effectively. It aims to offer a positive experience for customers, enhance their satisfaction and loyalty, and improve the organization's efficiency and productivity. This solution also helps streamlines response to inquiries, track customer interactions, and identify areas of improvement.