Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
Português 
What is mobile help?
If customers have some problems or question, they can contact the company’s customer support through various channels. If they need a support for iOS or Android app, they can use a mobile help. There are resolved the most common problems, issues and queries.
Frequently Asked Questions
How do you define mobile help?
Mobile help is assistance through mobile channels. If customers have a problem or questions regarding the functioning of the application, they can simply contact customer service using a mobile device. Mobile support is needed because the use of mobile devices is increasing in relation to using the desktop.
Should your business provide mobile help?
Your company should definitely provide mobile support. Recipients use more and more mobile devices, so it is extremely important to offer help through mobile applications available on mobile devices. Thanks to this, you develop customer service and bring it to a higher level, which increases customer satisfaction and thus has an impact on conversion.
Does LiveAgent provide mobile help?
LiveAgent offers an Android app that allows you to stay connected with people visiting your website outside of your office. Thanks to this, you have the opportunity to contact your customers anywhere and offer them constant support.
What is mobile live chat?
Mobile live chat refers to the use of instant messaging or chat applications on mobile devices to facilitate real-time communication between users. This can be used for customer support, sales, or general communication between individuals or groups. It allows for quick and convenient interaction, often with the added benefit of multimedia capabilities such as sharing images or files. Examples of mobile live chat applications include WhatsApp, Facebook Messenger, and Slack.
![Expert badge]()
Expert’s note
Expert’s noteMobile help is crucial for providing efficient customer service on mobile devices. Offering support through mobile channels enhances customer satisfaction and impacts conversion rates.
How to provide jaw-dropping omnichannel support
Omnichannel customer support is a must have. Get some tips how to take advantage of omnichannel and provide better support for your customers.
A help center, also known as a knowledge base or customer portal, is crucial for businesses to provide excellent customer service. LiveAgent offers customizable helpdesk and customer portals to improve customer satisfaction and reduce ticket volumes. It also provides features like live chat and call center compliance to enhance communication and support.
