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  1. Glossary
  2. On hold ticket

On hold ticket

Learn about on hold tickets in customer service and how they are managed using efficient handling techniques for customer satisfaction, including LiveAgent's features and support options.

On hold ticket

What is On hold ticket?

Tickets that can not be immediately resolved are called on hold tickets and are marked as open. The reason for their inability to be solved may be that a response from a customer or a team member is expected.

When it comes to managing on hold tickets and tickets in general, using a comprehensive ticketing software is essential. Ticketing tools allow you to easily categorize and label tickets as on hold, ensuring that they are not overlooked and receive the attention they need. With the right ticketing tool, you can set reminders and notifications for pending customer or team member responses, ensuring that these tickets are actively managed and resolved in a timely manner.

If you are looking for an effective ticketing software for your business, look no further than LiveAgent! With its powerful features and intuitive interface, it is the ultimate solution for managing customer inquiries and support tickets. Take your customer support to the next level with LiveAgent’s robust ticketing software.

Frequently Asked Questions

  • What is an on hold ticket?

    Hold tickets are tickets that cannot be terminated immediately. They are then marked as open but suspended.

  • What are the most common reasons for on hold tickets?

    The most common reasons for withholding tickets are waiting for additional information from someone who needs support or when an agent has to wait for a response from a team member.

  • Where to find on hold tickets in LiveAgent?

    On-hold tickets can be found in the tickets section. They are marked accordingly, making them easy to find and select.

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Expert badgeExpert’s note

Efficient handling of on hold tickets is important to minimize hold times and ensure customer satisfaction.

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