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  1. Glossary
  2. Phone ticketing

Phone ticketing

Phone ticketing is the process of archiving phone calls between customers and helpdesk agents in the form of tickets. These tickets help keep track of all actions and unify communication across all channels. LiveAgent offers phone ticketing as part of their software, allowing businesses to improve their customer service experience.

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Phone ticketing

What is phone ticketing?

Every phone call from a customer to the helpdesk is archived in the form of a ticket. The ticket contains information about the caller, the agent, and the conversation between them. When another call concerning the same topic is made, information about it is added to the previous ticket.

Ticketing is important for keeping track of all the actions. Not only phone calls, but also emails and other means of communication are turned into tickets. This helps to maintain unity and order among all channels. To ensure the highest quality of service, implement ticketing best practices.

Frequently Asked Questions

  • What is phone ticketing?

    Telephone calls made to the helpdesk by customers are archived in the form of tickets. It contains information about the calling user, the agent that handles the case, and the conversation between them.

  • How can you use phone ticketing?

    Telephone tickets allow you to collect information about customers, collecting stories about communication between the customer and the company. Thanks to this, you have unity and order in communication on all channels.

  • Can you use phone ticketing via LiveAgent?

    LiveAgent offers the option of telephone tickets. Thanks to the software, you can use the phones at a higher level and thus develop the level of customer service.

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Expert badgeExpert’s note

Phone ticketing is a powerful tool for providing real-time support and resolving customer issues quickly. By utilizing this technology, businesses can enhance their customer service experience and increase customer loyalty.

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LiveAgent offers customer service software with various features, including a customizable ticketing system, VoIP phone systems, and inbound call center software. It has received praise for its ease of use, reliability, and cost-effectiveness, with pricing starting at $9/month/agent. LiveAgent enables efficient ticket management, allowing businesses to handle customer inquiries systematically and analyze performance metrics. Customers praise its prompt support, categorization of tickets, chat options, and ease of use. Overall, it is considered a reliable and cost-effective solution for efficient customer service.

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LiveAgent offers customer service software with customizable ticketing, VoIP phone systems, and inbound call center features. It provides a 14-day free trial, one-on-one demos, and the ability to export tickets. The software is praised for its ease of use and cost-effectiveness, making it a reliable solution for efficient customer service.

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